Family Gift Love FAQ

How long will it take for my item to get delivered?

Depending on the level of customization in your order will vary the time it takes to get to you. You will get your item within 10-20 business days of ordering. Most items however will ship much faster than that

NOTICE: Our store has products that are produced and shipped from different locations. If you order more than one item from us then most likely the items will arrive in separate packages. They will also sometimes arrive on different days. The delivery time of your product is stated on the sales page. Just remember that it is normal for your order to arrive in separate packages.

How can I track my order?
When you order with Family Gift Love, you are emailed out a unique order ID. You can look up your order any time here. If you don't have the order ID you can also alternatively look up your order by email on that page.

I see multiple charges on my card, how do I get one removed?
In the rare event that a card receives a double charge for an item please contact support and they will issue a refund for it immediately. Support is best reached at

We accidentally ordered the wrong size, how can we change it?
If the item hasn't been made yet, we can likely change the size providing we catch it early enough in the cycle. (If it's already on the way to you, then it's a bit tough because it's already been made.) Please contact support ASAP to get the size changed for you (most people notice it right after they order and we can get it switched for them pretty easily at that point). Send us an email at and we'll let you know.

The mug I received was broken, how can I get a new one?
We're sorry to hear this. We take pride in packing our products securely. But sometimes things happen in transit beyond our control. They are ceramic and if someone doesn't take good care of the package, it can be broken. Please let us know and we'll get a replacement out to you right away. In the event this happens, please just send us a photo of the broken mug, a picture of the packaging if that looks damaged, along with your order details to and we'll get on it immediately. Apologies, in advance, for this inconvenience.

Contact Us